Privacy Policy

At Family Furniture Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.familyfurniturehub.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, postal address, phone number, and payment information when you make a purchase or create an account.
• Transaction Information: Details about purchases you make through our website, including products ordered, purchase date, and payment method.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Information: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders for our quality furniture and homeware products
• Provide customer support and respond to your inquiries
• Personalize your shopping experience and provide content and product offerings tailored to your interests
• Improve our website, products, and services
• Communicate with you about orders, products, services, and promotional offers
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations and enforce our terms and conditions

3. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who provide services on our behalf, such as payment processing, order fulfillment, delivery, marketing, and website hosting. These providers are only permitted to use your information to the extent necessary to perform these services.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal Requirements: When required by law, court order, or governmental authority to comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your information is stored on secure servers located in the United Kingdom. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are encrypted using SSL technology and processed through secure payment gateways that comply with PCI-DSS requirements. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data, under certain conditions.
• Restriction: The right to request the restriction of processing of your personal data.
• Data Portability: The right to request the transfer of your data to another organization.
• Objection: The right to object to processing of your personal data.
• Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. International Data Transfers

As we serve customers worldwide, your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

8. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect data relating to children. If you are under 16, please do not provide any personal information on our website.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: